Terms and Conditions

Privacy Policy

FinoGeeks Technology (Hong Kong) Limited
Hong Kong
Last Updated: [2025/12/03]

FinoGeeks Technology (Hong Kong) Limited (“FinoGeeks”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you visit our websites, use our products and services—including Super App-related solutions, Mini App Container technologies, SDKs, APIs, and management platforms—or interact with us in any other way.

By accessing or using our services, you consent to the practices described in this Privacy Policy.

Definitions

For the purposes of this Privacy Policy:

• Personal Data means any information that identifies or can be used to identify an individual, such as name, email address, phone number, company, IP address, and similar information.
• Services refers to all products, solutions, platforms, SDKs, documentation, websites, and customer-support services provided by FinoGeeks.
• Usage Data means data collected automatically, such as device information, browser details, session duration, referring URLs, and interactions with our website or products.
• Processing means any operation performed on Personal Data (collection, storage, use, sharing, deletion, etc.).
• You or User means the individual accessing or using our Services, or the organization they represent.

Information We Collect

We may collect the following categories of information:

Personal Data You Provide

When you interact with us—such as submitting a lead form, requesting product information, signing up for demonstrations, or registering for developer accounts—we may collect:

• Full name
• Email address
• Phone number
• Company name
• Job role or business information
• Country or region
• Any additional details you voluntarily submit

This includes information submitted through:

• Google Ads lead forms
• Website contact forms
• Product registration portals
• Customer support interactions

Automatically Collected Data

We may collect Usage Data such as:

• Device type and operating system
• Browser type and version
• IP address (anonymized where required by law)
• Pages visited and time spent
• Clickstream and usage behavior
• Crash logs and diagnostic information

This helps us improve product performance, stability, and security.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable website functionality
• Remember your preferences
• Analyze traffic patterns
• Improve user experience

You may disable cookies in your browser settings, though some features may not function correctly.

How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our Services
• Respond to inquiries and support requests
• Deliver product updates, onboarding guidance, and demo invitations
• Analyze usage to enhance performance and security
• Personalize user experience and relevant communications
• Conduct marketing and advertising campaigns
• Comply with legal and regulatory obligations

We never sell your Personal Data.

Legal Basis for Processing (GDPR Compliance)

If you are located in the European Union, we process Personal Data based on:

• Consent (e.g., when submitting a lead form)
• Legitimate interests (product improvement, fraud prevention, analytics)
• Contractual necessity (providing registered services)
• Legal obligations

How We Share Personal Data

We may share your information only with:

• Service providers assisting with cloud hosting, analytics, email delivery, or customer support
• Authorized partners or distributors involved in delivering product solutions or sales inquiries
• Legal authorities, when required by law or to protect our rights
• Business transferees, during mergers or acquisitions

All third parties are required to protect your data under strict confidentiality obligations.

We do not sell or trade Personal Data for advertising profit.

Data Retention

We retain Personal Data only as long as necessary to:

• Fulfill the purposes described in this policy
• Meet compliance requirements
• Resolve disputes
• Enforce agreements

If requested, we will delete your information in accordance with applicable laws.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your Personal Data
• Correct inaccuracies
• Request deletion
• Opt-out of marketing communications
• Request data portability
• Withdraw previously granted consent

To exercise any rights, contact us using the information in Section 12.

Security of Your Information

We implement technical and organizational measures to protect your data, including:

• Encryption
• Access controls
• Secure authentication
• Network monitoring
• Regular security assessments

However, no system is 100% secure. We encourage users to follow good security practices.

International Data Transfers

Your information may be transferred to and processed in regions outside your home country, including locations where data protection laws may differ.

We ensure such transfers comply with:

• Standard Contractual Clauses (SCCs)
• Applicable international privacy frameworks

Children’s Privacy

Our Services are not intended for children under 16, and we do not knowingly collect data from minors.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated “Last Updated” date. Continued use of our Services constitutes acceptance of the revised policy.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data-handling practices, please contact us at:

FinoGeeks Technology (Hong Kong) Limited
Hong Kong
Email: contact@finogeeks.com
Website: https://super-apps.ai/